Full-service ownership means that people take responsibility for supporting the software they deliver, at every stage of the software/service lifecycle. That level of ownership brings development teams much closer to their customers, the business, and the value being delivered.

– PagerDuty Full Service Ownership Guide

The concept of “Full Service Ownership” comes from PagerDuty as they started to talk and write about their journey towards creating autonomous teams, in charge of their own products and services.

Full Service Ownership has a lot of parallels with adopting Agile and DevOps practices and basically means that:

  • You define, and set boundaries for, the services that make up your product or business.
  • You make individual teams responsible for the end-to-end lifecycle of these services.